• Supervises and coordinates the resources and activities of an implementation team. • Creates a Project Plan that meets client needs and facilitates accurate account set-up in InfoPro data management system. • Coordinates and leads conference calls with sales staff, National Account staff and customers to create project implementation plans. • Monitors progress of multiple implementation project plans. • Provides recommendations and problem solving for escalated issues related to service, billing, and reporting. • Develops and provides training to internal and external customers regarding implementation processes. • Provides progress reports to the Implementation Management Team. • Works collaboratively with other Project Managers to coordinate conversion and implementation resources. • Coordinates and assigns work to a team of direct reports for effective transition of client’s book of business.