• Serve as a liaison between Sales and Operations to support efficient file flow and contribute to the improvement of regional processes and workflows. • Support load balancing and assist with managing processor and LOA pipelines to maintain efficient workflow distribution. • Proactively identify and resolve issues before they escalate. • Interpret and apply mortgage guidelines accurately. • Support deal structuring by reviewing income calculations and assisting with problem-solving and collaborative solution development. • Monitor tasks, maintain consistent follow-up, and ensure pipeline activities are completed accurately and on schedule. • Assist in de-escalating conflicts and facilitate solutions that support positive outcomes for all parties involved.