• Lead Interoperability Management (IM) and Interoperability Support Engineering (ISE) teams • Partner with Product, Client Success, and Clinical Operations leaders on process and forecasting • Drive ongoing alignment and optimization of EMR interoperability operations cross functionally • Own integration delivery metrics, reporting, and leadership readouts • Ensure accountability for provider integration success across the operational teams • Serve as an escalation point for integration delivery and support issues • Work closely with leadership to plan organization evolution as volume and complexity increases • Partner with Interoperability Engineering Directors on technical execution and support priorities, including monitoring integration health and reporting applicable metrics • Drive utilization of standardized processes, templates, and self-service tools to scale efficiently and identify opportunities for ongoing improvement • Identify and escalate risks, blockers, and dependencies • Accountable for implementation playbook content and leading ongoing process optimization and education across the operational teams