• Act as the primary operational gatekeeper to the Managing Director (supported by the MD’s EA) • Resolve operational matters independently, escalating only when necessary • Filter priorities and protect the MD’s focus • Ensure the business operates calmly, predictably, and efficiently • Take authority for day-to-day operational decisions within agreed financial and strategic guardrails • Own end-to-end delivery of all events and programmes • Ensure consistent quality, seamless execution, and exceptional customer experience • Oversee handovers between sales, operations, and post-event follow-up • Act as senior escalation point during delivery • Line-manage: Head of Events & Community, Finance Assistant, Executive Assistant • Ensure teams are well-resourced, focused, and supported • Lead recruitment, onboarding, and performance management • Coordinate operational marketing delivery • Operate within agreed budgets and forecasts • Ensure operational adherence to financial plans • Identify and flag risks or variances early • Maintain oversight via the Directors’ Dashboard • Own and monitor key KPIs • Act as the MD’s execution arm • Translate ideas and briefs into structured, actionable plans • Drive follow-through and ensure cross-functional alignment • Own SOPs, CRM systems, automations, and operational reporting • Continuously improve processes and remove friction • Oversee the AI roadmap • Lead cross-functional initiatives