• The Implementation Manager is a leader who motivates and manages the team that installs Premier products • Coordinates internal services dependencies and customer dependencies to ensure that a customer implementation is successful • Facilitates communication between the client and internal team • Manages issues and is responsible for final decisions related to project success • Determines resource allocation and defines project plans • Provides member support by answering questions and troubleshooting issues about data accuracy • Identifies problems and resolutions, manages change throughout the projects • Coordinates regular client meetings and training sessions • Escalates and prioritizes important technological issues on behalf of the client to facilitate resolution