• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers. • Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities. • Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability. • Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures. • Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization. • Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance. • Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements. • Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency. • Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues. • Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions. • Design intuitive AI applications that prioritize user-centric interactions and seamless experiences. • Define user intents, journeys, and decision paths to map out logical and efficient customer interactions. • Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency. • Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience. • Develop AI assistant personas and multimodal interaction patterns to humanize the interface. • Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards. • Partner with project managers on solution design and delivery. • Manage lifecycle development, change control, and risk mitigation. • Deliver enablement for partners and customers. • Mentor colleagues on AI configuration and conversational design. • Produce reusable documentation, templates, and guidelines. • Advocate for AI and design tooling.