• Define and execute the regional vision for Customer Success and Services, aligned with global business priorities. • Drive innovation and transformation across engagement, delivery, and support models. • Implement scalable processes and frameworks to improve team efficiency and customer outcomes. • Monitor and enhance key performance indicators, including: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Solution Adoption, Customer Retention, Referenceability, Time to Revenue, Revenue Growth. • Serve as an executive sponsor for customers in the region, acting as a trusted advisor to C-level stakeholders. • Champion customer needs internally to influence product development and service enhancements. • Partner with Sales, Product, Platform Operations and R&D teams to deliver seamless customer experiences and drive business outcomes. • Build, mentor, and inspire a high-performing, customer-centric organization. • Foster a culture of accountability, innovation, and continuous improvement. • Oversee renewal practices and ensure alignment with revenue growth targets.