Rally UXR
The Modern User Research CRM — automate outreach, scheduling, incentives, and participant management.
Customer Success Manager
Location
United States
Posted
116 days ago
Salary
$115K - $130K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Onboarding & activation for new customers.
• Ongoing adoption, health monitoring, and renewal/expansion plays.
• Strategic conversations and relationship-building across exec sponsors, champions, and power users.
• Surfacing and synthesizing customer insights to guide product and design.
Job Requirements
- 3+ years in customer-facing roles: CSM, AM, Implementation/PS, Research Ops, Support lead, Consulting, or equivalent experience.
- Builder mindset: you’re curious, empathetic, and energized by solving ambiguous problems.
- Ability to balance strategy (long-term customer value) with execution (day-to-day touchpoints).
- Strong communication and stakeholder management skills.
- Nice to have: Familiarity with UX research tools and workflows. Comfort with live onboarding sessions, technical troubleshooting, or setting up customer workflows.
Benefits
- Offers Equity
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