Cherry

Easy payment plans for health and wellness providers and their clients. Fast, high approving and cost effective.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

115 days ago

Salary

$105K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

Job Requirements

  • 2+ years of experience in a customer-facing role
  • Exceptional verbal and written communication skills
  • Strong ability to connect interpersonally with others
  • High attention to detail and ability to follow procedure with accuracy
  • Developed passion for the customer experience
  • Comfortable working with various software platforms
  • Adaptable and proven ability to troubleshoot on the fly
  • Problem solver with can-do attitude and desire to outperform
  • Bonus to those with sales, customer success, or account management experience

Benefits

  • Generous equity grant
  • Medical, vision, and dental benefits
  • Fully remote company
  • Summer and winter company retreats

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