Cherry
Easy payment plans for health and wellness providers and their clients. Fast, high approving and cost effective.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
115 days ago
Salary
$105K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume
• Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes
• Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business
• Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices
• Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor
• Accurately forecast your expected portfolio transaction volume on a regular basis
• Consistently log and track interactions in our Customer Relationship Management system
• Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics
• Take ownership and accountability of your own success, as well as that of your customers
• Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity
• Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas
• Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness
• Act like an owner at all times
Job Requirements
- 2+ years of experience in a customer-facing role
- Exceptional verbal and written communication skills
- Strong ability to connect interpersonally with others
- High attention to detail and ability to follow procedure with accuracy
- Developed passion for the customer experience
- Comfortable working with various software platforms
- Adaptable and proven ability to troubleshoot on the fly
- Problem solver with can-do attitude and desire to outperform
- Bonus to those with sales, customer success, or account management experience
Benefits
- Generous equity grant
- Medical, vision, and dental benefits
- Fully remote company
- Summer and winter company retreats
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