• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. • Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges. • Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services. • Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions. • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services. • Communicate effectively with customers about product updates, new features, and best practices. • Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period. • Document and report on customer feedback, challenges, and successes to the leadership team. • Proficiency with CRM software and customer support tools.