• Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations) • Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization) • Develop and execute joint success plans aligned with customer business priorities • Serve as a trusted advisor on operational excellence and business transformation • Partner closely with operations leaders and regional managers to drive consistent adoption across stores • Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions • Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement • Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization) • Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting • Partner with Sales on renewal and expansion strategies • Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes • Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights • Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales