• Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing. • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed. • Investigate and resolve billing system discrepancies and errors. • Collaborate and communicate with other departments to ensure billing accuracy. • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations. • Identify and recommend opportunities for improvements to billing policies and procedures. • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics. • Monitor billing invoices and forms generation cycles and alert management of failures. • Manage ad hoc customer billing and respond to customer inquiries regarding bills. • Provide coverage for team members as needed. • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.