• Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution • Follow up with customers within a timely manner to ensure accurate resolution for their technical issues • Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool • Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users. • Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual. • Take ownership of issues and show professionalism and control • Provide an extraordinary customer service experience • Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or trade shows) and through content creation. • Maintain and support our Knowledge Bases, both external and internal