• The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform. • Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans). • Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots. • Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs. • Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM. • Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies. • Build TPRM intake flows, inherent/residual scoring models, and evidence automation. • Extend BCM modules for continuity planning, crisis management, and notification workflows. • Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents. • Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval. • Ensure performance, security hardening, and responsible AI safeguards are embedded into all features. • Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs. • Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability. • Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules.