• Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).