• Lead discovery workshops, stakeholder interviews, and process deep-dives • Document business requirements, process flows, technical specs, and user stories • Translate functional needs into clear, actionable ServiceNow technical requirements • Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI • Develop workflow logic, data models, integration patterns, and system architecture • Ensure alignment with ServiceNow best practices and performance guardrails • Lead multiple concurrent ServiceNow implementations end-to-end • Partner with offshore/India-based teams to communicate requirements and provide technical governance • Oversee sprint planning, backlog refinement, estimates, and delivery timelines • Establish architectural standards and reusable solution patterns • Conduct design reviews, code reviews, and solution validation • Act as a trusted technical advisor to business and IT leaders • Present roadmaps, designs, and technical recommendations confidently