• Serve as the single point of accountability for assigned strategic accounts. • Build and maintain strong executive and champion-level customer relationships. • Develop plan for and coordinate internal stakeholder communication to enable a ‘one team’ approach to serving the customer. • Track customer tech stack and competitive landscape to identify whitespace and partnership opportunities. • Own general contract oversight responsibilities. • Build and maintain a comprehensive Account Strategy, incorporating insights from customer relationship management, market/competitive landscape trends, identified whitespace opportunities, and internal stakeholder feedback. • Maintain a 12–24-month view of customer business objectives aligned with Baxter’s roadmap and ensure BaxterPredict platform is enabling target outcomes. • Support preparation and facilitation of executive level business reviews (held either quarterly or bi-annually). • Define, measure, and track customer value realization and ensure alignment with initial sale value proposition and customer needs. • Partner with Sales to identify and close account expansion opportunities (renewals, upsell). • Coordinate discussions around commercial terms, pricing, and SOW adherence. • Track frequency of Change Requests (CRs) to inform upsell opportunities. • Maintain an active list of all in-flight projects, initiatives, and service engagements. • Monitor status, deadlines, risks, and interventions; escalate where needed. • Ensure timely execution of Project and Consulting engagements and flag budget slips, Scope Creep or CR needs. • Support project transitions from development to delivery; validate deployment success. • Monitor support ticket trends and SLA compliance. • Align Baxter ticket priorities with contractual agreements (e.g., MSA terms).