• Support business growth by managing strategic client implementations and delivery as set forth by the senior leadership team. • Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones. • Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Point of contact for everything involving a project’s organization and timeline. • Facilitate and lead client project kick-off, along with managing effective email and conference call communication with Client, Account Managers, Sales Team and Implementation Analyst throughout duration of project. • Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project. • Responsible for/Oversees the translating of working business requirements into technical specification documents. • Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders. • Organize and run internal and external (weekly) update calls to coordinate deal execution. • Prepare and present weekly progress reports to inform key management of project status. • Escalate issues and delays in the project delivery to management as needed. • the configuration or customization of new clients per the requirements presented by Operations Management and/or the Sales Team as well as tests and troubleshoots final system setups. • Stay current with payment industry regulations and client trends and maintain a strong knowledge of Transcard products, APIs and services. • Educate and train clients on best practices for all supported services. • Conduct testing and confirmation on all client implementations. • Collect and review new product requirements and initiate development with the IT department. • Solve difficult problems in a collaborative way with internal teams. • Develop and maintain documentation around processes. • Take ownership and accountability for the resolution of operational support issues. • Help clients through email, phone, online presentations, screen-share and in person meetings.