• Own the full technical onboarding process, including: - Authentication and network configuration - Zus App integration and configuration - Secure transmission and ingestion of patient rosters (e.g., SFTP, APIs) - Data mart setup and configuration for downstream analytics and reporting • Translate customer business requirements into system configurations and architecture within Zus Health’s platform • Lead and manage the end-to-end implementation process for new customer onboardings, ensuring customers have line of sight between tactical activities and the big picture • Execute upon a detailed project plan, with clear milestones and a scale plan • Monitor project progress, identify risks, and instrument mitigation strategies • Serve as the Zus technical point of contact for customers throughout the implementation process • Host regular progress reviews and technical deep dives with new customers • Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication • Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements • Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively