Transact Campus
Elevate your campus experience through transformative payments and credential-driven transactions and privileges.
Implementation Consultant
Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
84 days ago
Salary
Not specified
Bachelor DegreeEnglishSQL
Job Description
• This role is a part of our Global Services team, which is responsible for implementing campus card solutions for commerce and security around the world.
• This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services.
• This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.
• As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution.
• You will have significant responsibilities associated with initial installation, configuration, training and client support.
• Independently managing in addition to working with a team to provide services on technical project engagements.
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management.
• Delivering on-site or remote installation and go-live support for clients.
• Deliver expert training and consultative services to provide optimal system functionality.
• Assist the Project Management team with the coordination of hardware shipment.
• Configuration of interfaces with 3rd party HR and Payroll systems.
• Configuration of Point-of-Sale devices, menus and related features.
• Working with credit card gateways to configure POS devices for credit card processing.
• Comply with PCI compliance standards during installation of credit card integrations.
• Work with 3rd party vendors to complete project deliverables.
• Understand hardware components to provide support and escalation to hardware vendors.
• Work with supervisors and management to properly escalate issues through Sales and Development teams.
• Troubleshooting of both hardware and software related issues.
• Can travel up to 25% domestically.
• Can lift up to 50 pounds and use hand tools.
• Can bend, kneel or twist to complete hardware installation.
Job Requirements
- Has a degree or certificate in a technical or IT concentration
- Can learn and master new and existing Transact service offerings
- Has a knowledge of MS Office and other MS products
- Has strong interpersonal skills with excellent oral and written communication skills
- Is extremely detail-oriented and driven
- Is client-focused
- A background with retail Point-of-Sale or Cashless systems is a plus
- Experience working in large healthcare or business clients is a plus
- SQL database and SSO authentication experience is a plus
- Experience working in a client technical support role is a plus
- Familiarity with PCI Compliance standards is beneficial
- Experience with inventory tracking and management is a plus
Benefits
- Employer paid Life Insurance / AD&D / Short-Term Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
- Access to FSA Plans & Commuter Benefit Plans
- 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay
- Both your contribution and the company contribution are immediately 100% vested.
- Access to the Roper Employee Stock Purchase Plan
- Paid Parental Leave Program
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