• Serve as the primary point of contact for brokers and employer groups • Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution • Coordinate benefit changes, product updates, carrier documentation, and renewal guidance • Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings • Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups • Gather required documents, census files, plan details, and carrier approvals • Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix • Track implementation progress and communicate status updates to brokers and internal teams • Support enrollment planning with NEP’s Enrollment Operations team • Help finalize timelines, campaign strategies, counselor assignments, and communication materials • Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates • Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns