• Understand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniques. • Design solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goals. • Provide effective pre-sales support: W closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept. Essentially, “own” the technical win. • Offer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementation. • Collaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product development. • Support implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trials. • Provide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client services.