• Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth. • Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals. • Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations. • Participate in Confluent product and sales strategy for the customers in your region. • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.