• Partner with Customer Success leadership, along with Product, Sales, Marketing, and RevOps teams to support programs tied to **expansion, renewal, and advocacy initiatives** by ensuring timelines, tracking, and reporting are operationally sound. • Leveraging generative AI and AI agents to drive end-to-end execution of complex customer initiatives by aligning cross-functional teams, maintaining delivery momentum, proactively removing blockers, and serving as the operational bridge between Customer Success and the broader business. • Establish and track program-level KPIs in support of broader Customer Success performance goals. • Provide consistent visibility into the health and progress of customer programs for senior business stakeholders through structured reporting and dashboards. • Quickly translate complex customer and operational data into high quality, accurate, and clear insights for executive consumption, in collaboration with advanced AI tools. • Produce recurring and ad hoc reports to support forecasting, health monitoring, escalations, and executive decision-making. • Maintain strong data quality and reporting integrity across customer systems. • Prepare weekly executive communications, including risk identification, progress tracking, and executive-level summaries in concert with generative AI. • Coordinate internal communications related to customer programs, escalations, and priority initiatives. • Support executive preparation by developing presentations, summaries, and reporting.