Avertium

The security partner that companies turn to for end-to-end solutions that attack the chaos of cybersecurity with context

Resource Manager – Professional Services

ManagerManagerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

75 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCyber Security

Job Description

• Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules. • Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs. • Monitor the sales pipeline to anticipate staffing needs and identify resource gaps. • Align resource assignments with active projects, upcoming delivery needs, and new opportunities. • Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing. • Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability. • Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks. • Update and maintain utilization, capacity, and revenue forecasts in planning systems. • Ensure balanced workloads and maximize utilization while supporting sustainable delivery. • Support staffing across cybersecurity service offerings, including coordination of subcontractors. • Maintain and improve resource management tools, processes, and templates. • Provide reporting and insights on utilization, availability, capacity, and staffing priorities. • Analyze resource data to identify trends, risks, and opportunities for improvement. • Act as an escalation point for resource conflicts or availability issues. • Support consultant development through shadowing, training alignment, and bench planning. • Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).

Job Requirements

  • Minimum 5 years of experience in resource management, professional services operations, or a related role.
  • Experience in a professional services organization, preferably within cybersecurity or information security.
  • Strong knowledge of resource planning, utilization, forecasting, and capacity management.
  • Experience working with subcontractors or third-party resources.
  • Strong organizational skills with the ability to manage multiple schedules and priorities.
  • Excellent communication and collaboration skills.
  • Ability to maintain confidentiality and operate with professionalism.
  • Experience with Professional Services Automation tools and Salesforce.
  • Preferred**
  • Resource Management Certified Professional (RMCP) or similar certification.
  • Experience with Salesforce, Certinia
  • Exposure to cybersecurity offerings such as GRC, PCI, or advisory services.

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