Avertium
The security partner that companies turn to for end-to-end solutions that attack the chaos of cybersecurity with context
Resource Manager – Professional Services
Location
United States
Posted
75 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishCyber Security
Job Description
• Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules.
• Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs.
• Monitor the sales pipeline to anticipate staffing needs and identify resource gaps.
• Align resource assignments with active projects, upcoming delivery needs, and new opportunities.
• Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing.
• Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability.
• Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks.
• Update and maintain utilization, capacity, and revenue forecasts in planning systems.
• Ensure balanced workloads and maximize utilization while supporting sustainable delivery.
• Support staffing across cybersecurity service offerings, including coordination of subcontractors.
• Maintain and improve resource management tools, processes, and templates.
• Provide reporting and insights on utilization, availability, capacity, and staffing priorities.
• Analyze resource data to identify trends, risks, and opportunities for improvement.
• Act as an escalation point for resource conflicts or availability issues.
• Support consultant development through shadowing, training alignment, and bench planning.
• Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).
Job Requirements
- Minimum 5 years of experience in resource management, professional services operations, or a related role.
- Experience in a professional services organization, preferably within cybersecurity or information security.
- Strong knowledge of resource planning, utilization, forecasting, and capacity management.
- Experience working with subcontractors or third-party resources.
- Strong organizational skills with the ability to manage multiple schedules and priorities.
- Excellent communication and collaboration skills.
- Ability to maintain confidentiality and operate with professionalism.
- Experience with Professional Services Automation tools and Salesforce.
- Preferred**
- Resource Management Certified Professional (RMCP) or similar certification.
- Experience with Salesforce, Certinia
- Exposure to cybersecurity offerings such as GRC, PCI, or advisory services.
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