• Lead cross-functional OE initiatives focused on reducing SG&A by driving standardization, automation, and operating leverage across departments • Translate executive priorities into actionable projects with measurable cost-savings, ROI, and efficiency metrics • Build and maintain an enterprise-wide Operational Excellence dashboard to track SG&A improvements and process KPIs • Apply Lean Six Sigma and DMAIC frameworks to identify root causes, streamline processes, and eliminate redundancies • Work with Process Engineers to redesign end-to-end workflows to improve scalability, handoffs, and automation (e.g., benefit verification, intake-to-claim lifecycle, credentialing cycles) • Partner with digital, data, and automation teams to embed AI and analytics into operational processes to reduce manual effort • Develop and implement governance frameworks for prioritizing OE initiatives based on impact, feasibility, and alignment to enterprise goals • Create clear charters, baselines, and target outcomes for each initiative • Drive adoption through change management, communication, and alignment with front-line leaders and executives • Mentor and guide Process Engineers and analysts to build internal OE capability • Collaborate with Finance and functional leaders to translate cost savings into measurable SG&A improvement metrics • Serve as a strategic advisor to leadership on operational efficiency opportunities and risk mitigation.