River Financial

Buy and mine Bitcoin. Zero-fee DCA. 100% reserve custody. Built for people who want more Bitcoin. www.River.com

Client Operations Associate

OperationsOperationsFull TimeRemoteTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

64 days ago

Salary

$70K / year

Bachelor DegreeEnglishSQL

Job Description

• Directly interface with clients to manage questions and feedback about our products and services • Analyze and identify trends in client activity and inquiries • Identify and develop operational efficiencies to scale the business and processes • Refine the business rules, automations, and communication methods across Client Operations • Act as a liaison between clients and our various internal teams to support business needs, improve the product, and enhance the client experience

Job Requirements

  • Ability and interest to work in a fast-paced fintech startup environment
  • High agency self starter
  • Collaborate and problem-solve well
  • Customer-facing experience preferred
  • Great communicator, conversationalist
  • Highly adaptable; able to shift focus on the fly and balance many tasks
  • Ability to identify trends in data and make decisions based on analyses
  • Excel/Google Sheets, SQL, product management experience a plus, but not required
  • Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

  • Competitive compensation and equity
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401k
  • Fully remote option

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