Race Communications is one of California’s leading telecommunications and fiber technology companies.
Retention Specialist
Location
California
Posted
61 days ago
Salary
$22 - $25 / hour
Job Description
Job Requirements
- Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is required
- Customer service support experience or experience in Sales is preferred
- Familiarity with CRM systems and practices required
- 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
- Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
- Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
- Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
- Why Join Our Team:**
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose
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