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HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

Director, Customer Retention

Customer Retention SpecialistCustomer SuccessFull TimeRemoteTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

89 days ago

Salary

$114K - $177K / year

Bachelor Degree12 yrs expEnglish

Job Description

• Lead and oversee 3 Customer Care/Retention teams • Rebuild the org into a Retention & De-Escalation Center • Drive early activation and onboarding success across the first 90 days • Partner with Customer Success, Account Management, Support, Product, and Marketing • Own revenue-retention operating model with clear KPIs • Lead, coach, and develop frontline managers and team leads

Job Requirements

  • 12+ years of experience in customer retention, SaaS environment
  • 5+ years managing managers
  • Strong commercial mindset
  • Expertise in early lifecycle metrics
  • Bachelor’s degree in Business, Communications, Management, or related field (or equivalent practical experience)
  • MBA or advanced degree preferred but not required

Benefits

  • Remote work
  • Professional development opportunities
  • Flexible work arrangements

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Remote Full-time Jobs (US)More US Remote Jobs

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