• Lead and develop a team of auditors responsible for clinical, coding, and operational quality reviews. • Ensure all audit work meets accuracy, completeness, and timeliness standards. • Track quality performance metrics and KPIs, identifying trends and implementing improvements. • Maintain standardized workflows and audit methodologies across programs and team members. • Identify quality or process gaps within the team and operational area being audited. • Analyze trends, recommend improvements, and implement solutions in partnership with AVP. • Ensure corrective actions and process enhancements are applied to prevent recurring issues. • Collaborate with global quality partners to align processes, metrics, and best practices. • Manage team workload, capacity planning, and productivity to meet program goals. • Provide coaching, training, and feedback to enhance team knowledge and performance. • Ensure auditors maintain strong process and operational knowledge to execute high-quality audits. • Monitor audit consistency and quality through regular calibration and performance reviews. • Oversee the creation of team reports and dashboards to monitor audit outcomes and KPIs. • Ensure actionable insights are derived from audit results to guide process improvements. • Provide comprehensive reports and recommendations to leadership and stakeholders, supporting decision-making.