• Leading a high performing team of Technical Account Managers and Solutions Architects • Driving customer retention, growth, and value realization of SaaS products • Playing a critical role in driving revenue growth for Professional Services and product offerings • Mentoring and coaching team members to foster a culture of customer excellence • Collaborating with customers to understand their unique needs and ensure they are realizing the full potential of solutions • Advocating for customer requirements within the organization to enhance product adoption and service offerings • Developing and implementing strategies to ensure high customer satisfaction and retention rates • Identifying opportunities for growth within existing accounts and driving actionable plans to realize them • Enabling revenue growth across all Gainsight Product lines through effective project delivery and customer partnership • Leading the Professional Services ARR (Annual Recurring Revenue) line of business, ensuring profitable operations and growth • Participating as a leader in crossfunctional teams enabling seamless service and support to customers • Promoting collaboration and communication among team members to optimize client engagement efforts • Providing guidance, mentorship, and professional development opportunities to team members