• Collaborate with the Quvia Support team to manage and resolve escalations • Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations • Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team • Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform • Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services • Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships