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Role Description

We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities.

• You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers.
• Support existing customers during trials/proof of concepts (POC) of the platform.
• Identify existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements.
• Be the technical point of contact for any support queries during the renewal and expansion cycle.
• Assist with customer security assessments, RFPs, and business cases as required.
• Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them.

Qualifications

• 3+ years in a customer-facing, post-sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager.
• Experience in a post-sales or expansion focused role is highly preferred.
• Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
• A passion for becoming a deep subject matter expert on a complex software platform.

Requirements

• Comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
• Hands-on experience with REST APIs.
• Excellent communicator, able to explain highly complex technical concepts to both engineers and non-technical VPs.
• Structured approach to diagnosing and solving ambiguous technical problems.
• Ability to work well in a team environment, partnering effectively with CSMs, Support, and Product.

Benefits

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being.
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.
• $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance.
• Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
• 18 weeks paid Parental Leave: Irrespective of parenting role.
• Personal Leave Allowance: This includes sick & carer’s leave.
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.
• Top-spec hardware: All team members will be provided with top-spec laptops for their role.
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
• Health Insurance: Health, dental, and vision insurance.
• Salary: $100,000 - $130,000 a year.