• Provides guidance, expertise, and support to Engage fi clients by engaging as a strategic partner and acting as a subject matter expert (SME) in the evaluation, selection, and negotiation of critical bank and credit union solutions • Builds and maintains strong relationships with clients by uncovering and analyzing client needs, providing and recommending solutions • Oversees complex client projects and applies Engage fi and industry best practices to execute on client strategies and implement project tactics to mitigate risk and ensure success • Works with the project team and other EFI team members as needed to develop, customize, and maintain key project artifacts, such as RFPs and project timelines • Maintains scope, schedule, and budget of projects, ensuring work is completed according the to the plan/statement of work (SOW) • Facilitates project workshops, vendor sessions, and other critical project events and communications, chairs project meetings, and provides SME guidance • Develops and sustains relationships with key strategic vendors, studies and evaluates financial industry market trends • Evaluates client’s current invoices and existing contracts to capture relevant business terms, dates, and pricing