• Educate dental offices on policies, procedures, and value-based programs via phone, email, webinars, and in-office visits • Promote technology adoption including web portal functionality, electronic claims submission, and EFT options • Support onboarding of new providers and re-credentialing processes, ensuring accurate data, directory updates, and timely activation • Conduct training sessions and webinars; serve as SME on company tools, portals, and engagement processes • Manage team SharePoint and internal resource sites; maintain updated link libraries, acronyms, and definition pages for Provider Partners • Create and maintain dashboards to track provider engagement metrics and outcomes • Generate leadership reports and monthly summaries highlighting performance, network status, and key initiatives • Submit AP requests, Committee submissions, and vendor oversight tracking (Trachmar, Veritas, etc.) • Maintain communication templates, newsletters, FAQs, quick reference guides, and provider notifications with appropriate approvals (DMX, client, and compliance) • Prepare and distribute provider scorecards, performance summaries, and compliance updates where applicable • Coordinate internal and client-facing projects by creating project plans, maintaining timelines, recording notes, and following up on deliverables • Track new business implementations and network loads, including opt-outs, amendments, and provider terminations • Participate with initiatives, ensuring materials, ORMs, and communications are validated and timely • Support implementation of new tools and systems, serving as a super user or trainer for new software/hardware rollouts • Partner with marketing and communications to align materials across all markets for consistency and professional presentation • Run and validate reports to maintain provider directories, GeoAccess, and network validation compliance • Perform Excel-based comparisons, file merges, and network analyses to identify disruptions, gaps, or discrepancies • Maintain tracking logs for provider notifications, trainings, and regulatory deliverables • Ensure compliance with all policies, CMS, and state contractual requirements including annual provider compliance trainings • Develop and facilitate team training on dashboards, reporting, purchasing, vendor management, and provider communications • Lead and coordinate internal engagement efforts (holiday events, team meetings, SME presentations, etc.) to promote collaboration