• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning • Develop and maintain strong working relationships with partners • Establish staff plans and/or capacity requirements based on data and analytics • Maintain comprehensive knowledge of staffing model inputs and methodology • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions • Conduct detailed variance analytics and identify key business drivers of change • Research, forecast and report on demand drivers • Review forecast for accuracy and make proactive changes to minimize variances • Influence and negotiate with business partners and colleagues • Clearly articulate points of view and provide compelling rationale to influence decisions • Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis • Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications • Able to quantify implications of initiatives on staffing needs • Understand the interrelationship between model variables and the impact to service level commitments • Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels • Assess risk and opportunities • Develop and maintain expertise in business process • Participate in model optimization techniques that drive efficiency and optimize resource utilization • Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years