• Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions. • Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders. • Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain. • Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM. • Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work. • Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds. • Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response. • Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners. • Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.