• Own and drive global Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion Revenue targets. • Develop and execute renewal and upsell strategies across enterprise, mid-market, and strategic accounts. • Establish structured account growth plans to systematically identify and close expansion opportunities, including upsell and cross-sell of additional modules, capacity, and services. • Implement proactive churn mitigation frameworks and risk scoring methodologies. • Lead commercial strategies that maximize account penetration and wallet share within the installed base. • Partner closely with Sales and Customer Success to transition accounts from adoption to expansion. • Drive disciplined expansion pipeline management and accurate forecasting within CRM (e.g., Salesforce). • Lead pricing, packaging, and discounting strategies to optimize renewal and expansion outcomes. • Build, mentor, and scale a high-performing global Account Management team focused on both retention and growth. • Establish performance metrics, quotas, and compensation plans aligned to GRR, NRR, and expansion revenue. • Foster a culture of accountability, commercial ownership, and proactive account growth. • Create career progression frameworks and leadership development programs within the team. • Implement data-driven processes to track churn drivers, expansion trends, renewal timing, and upsell conversion rates. • Standardize renewal and expansion playbooks, account planning frameworks, and engagement cadences. • Partner with Revenue Operations to enhance reporting, dashboards, and expansion analytics. • Align with Customer Success, Sales, Product, Finance, Legal, Marketing, and Support to ensure seamless renewal and expansion. • Provide structured customer feedback to Product and Engineering teams to inform roadmap prioritization. • Work with Marketing to support customer advocacy, case studies, and expansion campaigns. • Support executive-level customer engagement for strategic growth accounts. • Develop multi-year retention and expansion strategy aligned with company growth objectives. • Evaluate segmentation and coverage models to optimize expansion efficiency and account penetration. • Drive process automation and tooling improvements to scale renewal and expansion operations. • Contribute to board-level reporting on retention, expansion, and customer lifetime value metrics.