Senior Global Account Manager

Account ManagerSalesFull TimeRemoteTeam 501-1,000Company Site LinkedIn

Location

United States

Posted

46 days ago

Salary

$130K - $165K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction

Job Requirements

10+ years managing customers relationship or equivalent experience
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
Able to thrive in a fast paced, self-directed environment
Must be comfortable managing multiple tasks in real time
4-year degree required
The ideal candidate is someone who has experience in the legal industry
Travel for this role is +/- 25%

Benefits

Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.