The Charter Bus Marketplace

Enterprise Account Coordinator

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany Site LinkedIn

Location

Arizona + 17 more

Posted

46 days ago

Salary

$72.5K / year

2 yrs expEnglish

Job Description

• Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including: • Ensuring all reservations and referrals are accurately entered into CR • Integrating vehicle tracking on long-term shuttle services • Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services • Manage client accounts proactively and on an ongoing basis to provide the highest level of client support for our most valuable clients including: • Changes to scopes in service • Insurance documentation • Contract execution • Billing and payments (send invoices and collect money) • Technology and technical support (resync ELD trackers, work with Product to add new stops) • Operator management (talking to owners & drivers) • Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio

Job Requirements

Open to travel as needed to support account success, up to 25%
Availability after-hours and on weekends to address urgent issues as necessary
1-2 years experience handling urgent requests, issues, and/or changes to service
At least 1-2 years experience in a high-stress customer- or vendor-facing environment.
Proficiency with Google Suite (Docs, Sheets, Gmail, etc).
Reliability, consistency, and demonstrated relentless work ethic
Willing to be available for emergency situations outside of typical working schedule
Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
Superb organizational skills

Benefits

Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
Referral Rewards: Earn bonuses for bringing top talent to the team.
Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan.
Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.