• Act as a strategic partner to customers throughout their journey with interface.ai - from onboarding, renewal and product expansions that will benefit our customers • Identify opportunities to provide additional products that will help customers be more successful such as Voice AI, Employee AI, Chat AI in collaboration with the sales team • Own renewal and help strategize in advance upcoming renewals • Leverage customer conversations and performance KPIs to identify opportunities for proactive support, product adoption, and upsell opportunities • Serve as the main point of contact for escalations and issue resolution, in collaboration with Technical Account Managers and POD team • Build and maintain strong, trusted relationships with key stakeholders at each customer organization to best serve their continued success with our products and customer service • Advocate for customer needs internally and help shape product and service offerings based on feedback