Automated threat detection, unparalleled network visibility, & deep guided investigation powered by Self-Supervised AI.
Customer Support Engineer
Location
California
Posted
15 hours ago
Salary
$110K - $160K / year
Job Description
Job Requirements
- Education: Bachelor’s degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience.
- Experience: 2-4 years in a customer-facing Customer Success or Technical Support role.
- Core Technical Skills:
- SIEM & NTA: Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms in customer environments.
- Networking: Solid understanding of networking fundamentals and Syslog-based log ingestion.
- Linux: Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems.
- Kubernetes: Familiarity with Kubernetes and containerized deployments preferred.
- Soft Skills:
- Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and concisely to diverse audiences.
- Proven ability to train customers and present complex information in an engaging, accessible manner.
- Skilled at building rapport and collaborating effectively with both customers and internal teams.
- Able to work independently or as part of a cross-functional team.
- Demonstrates self-awareness, empathy, and composure when navigating complex or high-pressure situations.
- Strong problem-solving and troubleshooting abilities in complex cybersecurity environments.
- Acts with integrity and maintains a positive, professional attitude in challenging circumstances.
Benefits
- Remote-First Work Culture
- Healthcare (Medical, Dental, Vision, Accident)
- Basic & Voluntary Life and AD&D
- Flexible Spending Account (FSA)
- 401(k) with Employer Match
- Paid Holidays & Flexible Paid Time Off (PTO)
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