MixMode

This role involves managing the technical health of customers by overseeing technical support requests, conducting customer training on new features, and handling feature setup and configuration. Responsibilities also include providing technical consulting, building customer relationships, and collaborating with internal security, engineering, and product teams.

Customer Success Support Engineer managing customer retention with cyber defense solutions

We are hiring a Senior Software Engineer to enhance the reliability, performance, and scalability of our production AI systems. We value clear thinking, incremental improvement, and engineers with real production incident experience. This role focuses on understanding, refining, ...

The Senior Software Engineer will be responsible for owning the reliability, performance, and operational health of production AI services, which includes refactoring and hardening existing systems to improve resilience and maintainability. This role also involves diagnosing and resolving issues across distributed services, data pipelines, and storage layers, and partnering with researchers to productionize predictive systems at scale.

Senior Software Engineer improving the reliability of AI systems at MixMode