Know Your Adversary
Technical Support Manager
Location
United States
Posted
21 hours ago
Salary
$150K - $175K / year
Job Description
Job Requirements
- 3-5 years’ experience leading or mentoring a technical support team
- Strong operational mindset with experience improving support workflows or processes
- Ability to manage competing priorities across tickets, escalations, and internal initiatives
- Strong communication skills across engineering, product, and customer-facing teams
- Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.
- Experience supporting enterprise software or security platforms (nice to have)
- Familiarity with enterprise identity infrastructure (Active Directory, authentication systems, etc.) (nice to have)
- Experience working closely with product and engineering teams in a feedback-driven development environment (nice to have)
- Experience scaling support operations in a growing SaaS organization (nice to have)
Benefits
- Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
- Flexible time off policy
- 10+ paid holidays annually
- 401(k) with up to 4% company match
- Equity and a potential bonus based on company performance
- Remote work: $1,500 first year allowance to set up home office
- $1,800 annual connectivity reimbursement
- $5,000 annual professional development reimbursement
- $5,250 towards continuing education or student loan repayment
- $1,800 annual reimbursement for lifestyle & wellness
- A one-time $10,000 benefit towards family planning
- In person and virtual employee events throughout the year
- And of course, company swag!
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