Revolutionizing the healthcare provider-patient visit.
Customer Support Technician
Location
United States
Posted
1 day ago
Salary
Not specified
Job Description
Job Requirements
- 2+ years in a customer support, help desk, or technical support role
- Experience supporting end users in a healthcare, healthcare IT, or enterprise software environment preferred
- Familiarity with ticketing systems (Zendesk, ServiceNow, Jira Service Desk, or similar)
- Demonstrated ability to troubleshoot technical issues and communicate solutions clearly to non-technical users
- Comfortable working with SaaS platforms and web-based tools
- Basic understanding of authentication systems (SSO, multi-factor authentication) and common connectivity issues
- Proficient in documentation; able to write clear, concise troubleshooting guides and ticket notes
- Comfortable with Excel or Google Sheets for basic tracking and reporting
- Empathy: Genuine commitment to user success; patient and supportive with frustrated or non-technical users
- Communication: Strong written and verbal skills; able to explain technical concepts in plain language
- Attention to detail: Thorough in documentation, ticket tracking, and following escalation procedures
- Adaptability: Comfortable with changing priorities and a fast-scaling team environment
- Team orientation: Collaborative and receptive to coaching and feedback
Benefits
- Meaningful equity compensation
- Unlimited PTO
- Premium health, dental, and vision coverage
- 401(k) plan
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