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Role Description

The Senior Manager Ecommerce role is formally titled: Digital Product Owner Ecommerce within our organization. You will be responsible for defining, driving, and executing Ivoclar’s Ecommerce strategy. This role ensures that Ivoclar offers a state-of-the-art digital commerce solution supporting the markets in delivering measurable business growth both in direct and indirect business models. Providing excellent customer experience, enabling global product information & availability and integrates seamlessly into the MyIvoclar ecosystem. The Digital Product Owner Ecommerce balances global consistency with local relevance, ensuring Ecommerce becomes a growth engine, aligned with Ivoclar’s Sales strategy and market ambitions.

• Strategy & Ownership
  • Owns the Ecommerce vision, strategy, and roadmap, in alignment with Ivoclar’s Sales strategy.
  • Defines business KPIs for revenue growth, conversion, customer adoption, customer lifetime value, and engagement.
  • Ensures state-of-the-art Ecommerce capabilities, including personalization, omnichannel integration, mobile-first design, and seamless checkout/payment processes.
  • Benchmarks against industry leaders to ensure Ivoclar remains competitive and innovative.
• Execution & Lifecycle Management
  • Manages the full lifecycle of Ivoclar’s Ecommerce platform(s): planning, rollout, adoption, and continuous improvement.
  • Prioritizes market business requirements and oversees development of new features in collaboration with IT and Digital Excellence.
  • Ensures scalability, security, compliance, and alignment with global data and IT standards.
  • Ensures integration with other MyIvoclar touchpoints (Dealer Portal, Academy) to create an end-to-end customer experience.
  • Works in close alignment with other Domain DPOs (e.g., Dealer Portal, Invoice Scanning, Academy) to guarantee that Ecommerce solutions provide cross-functional value rather than isolated capabilities.
  • Represents the Ecommerce domain in agile delivery ceremonies (backlog refinement, sprint reviews) and in MyIvoclar governance forums (steering committees, roadmap alignment).
  • Establishes robust monitoring and reporting of platform performance (traffic, conversion, churn, etc.).
• Collaboration & Alignment
  • Reports directly to Chief Commercial Officer NA, with business accountability.
  • Works closely with Global DPO of MyIvoclar, ensuring alignment and integration into the MyIvoclar World ecosystem.
  • Works closely with GPOs to ensure underlying processes (order-to-cash, pricing, logistics, CRM integration, etc.) support Ecommerce excellence.
  • Partners with Marketing, Customer Care, Partner Service and local Sales organizations to ensure consistent customer journeys and adoption across all markets.
  • Manages relationships with technology partners, agencies, and vendors for Ecommerce solutions.
• Change & Adoption
  • Drives global adoption of the Ecommerce platform, supporting local markets with training, best practices, and change management.
  • Acts as a visible sponsor of digital adoption, leading by example within the commercial organization.
  • Partners with the Change Management Team to ensure training, communication, and best practices are delivered locally.
  • Ensures Ecommerce becomes an integrated choice for customers, driving digital sales growth.
  • Collects user feedback, market insights, and customer data to continuously enhance the digital shopping experience.

Qualifications

• Deep experience in international Ecommerce strategy, operations, and platforms (B2B and/or B2C).
• Strong knowledge of global digital sales channels, customer experience design, and omnichannel integration.
• Proven track record in driving digital revenue growth.
• Business acumen with strong focus on customer needs and market trends.
• Skilled in stakeholder management in a global, matrixed organization.
• Data-driven mindset with ability to translate analytics into business improvements.
• Strong understanding of underlying sales and logistics processes (order-to-cash, CRM, ERP integration).
• Visionary yet pragmatic, balancing innovation with execution discipline.

Requirements

• Candidates must be legally authorized to work in the United States on a permanent basis.
• This position is not eligible for employer-based visa sponsorship now or in the future.

Benefits

• The salary range for this position starts at $150,000 - $200,000 annually, depending on experience, qualifications, and location.
• Final compensation will be determined during the interview process.

Company Description

Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world’s leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile!