Ping Identity

Identity Security for the Global Enterprise

Renewal Account Manager

Account ManagerSalesFull TimeRemoteTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

48 days ago

Salary

$60.9K - $74K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory. • Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team. • Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates. • Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction. • Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections. • Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices. • Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal. • Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers.

Job Requirements

  • Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company.
  • Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts.
  • Strong time management and organizational skills
  • Assertive self-starter comfortable working in a fast-paced, dynamic environment.
  • Possess a collaborative spirit and the ability to work effectively with others as part of a broader, cross-functional team.
  • Experience using Microsoft Office or Google Apps (e.g. Microsoft Excel or Google Sheets).

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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