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Role Description

We are looking for a motivated Customer Service Representative / Dispatcher to support the daily operations of a growing home services company. In this role, you will be responsible for managing inbound customer inquiries, coordinating service requests, dispatching technicians, and ensuring timely communication between customers and field teams. This position plays a key role in keeping operations organized, ensuring service jobs are scheduled efficiently, and maintaining a high level of customer satisfaction.

• Inbound Customer Support
  • Answer incoming customer calls and respond to service inquiries professionally.
  • Collect customer information and identify service needs.
  • Provide initial support and guide customers through the service request process.
• Scheduling & Dispatch Coordination
  • Schedule service appointments based on technician availability.
  • Dispatch field technicians, drivers, or service teams efficiently.
  • Adjust schedules and coordinate reschedules when needed.
• Service Tracking & Job Coordination
  • Monitor active service requests and ensure timely job completion.
  • Track service progress and update customers on service status.
  • Escalate urgent issues or service delays when necessary.
• Customer Communication & Issue Resolution
  • Maintain clear communication with customers regarding service updates.
  • Handle service concerns and intake customer issues.
  • Provide solutions or escalate problems to management when appropriate.
• CRM & Operational Administration
  • Maintain accurate records of service calls and dispatch logs.
  • Update customer interactions and service notes in the CRM.
  • Support administrative tasks and operational documentation.

Qualifications

• Minimum 2 years of experience handling inbound customer calls and providing customer support in a service-based business environment.
• At least 2 years of experience scheduling appointments, coordinating technicians, or supporting dispatch operations.
• Minimum 2 years of experience handling high volumes of customer inquiries and follow-ups via phone, email, or messaging platforms.
• At least 2 years of experience using CRM systems or dispatch software to manage service requests and customer records.
• Minimum 2 years of experience managing multiple operational tasks simultaneously such as dispatch coordination, customer communication, and job tracking.
• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to balance client interactions with administrative responsibilities.
• Submission of an introductory video is required as part of the hiring process.