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Role Description

The Senior Renewals Specialist plays a critical role in managing complex renewal cycles, forecasting revenue, and engaging strategically with customers to ensure retention and growth. This position requires strong analytical skills, advanced negotiation capabilities, and the ability to collaborate across multiple teams. The Senior Renewals Specialist will act as a subject matter expert for renewal processes and mentor junior team members.

• Renewal Ownership:
  • Manage high-value and strategic accounts throughout the renewal lifecycle.
  • Prepare and negotiate renewal agreements, ensuring timely execution and compliance with company policies.
• Forecasting & Analytics:
  • Maintain accurate renewal forecasts and provide insights to leadership on trends and risks.
  • Analyze churn patterns and develop strategies to improve retention rates.
• Customer Engagement:
  • Build strong relationships with key stakeholders to ensure a positive renewal experience.
  • Partner with Customer Success and Sales to identify upsell and cross-sell opportunities.
• Process Leadership:
  • Serve as a point of escalation for complex renewal issues.
  • Recommend and implement process improvements to enhance efficiency and customer satisfaction.
• Mentorship & Training:
  • Support onboarding and training of new renewal specialists.
  • Share best practices and act as a resource for team development.

Qualifications

• 4–6 years of experience in renewals, account management, or customer success (SaaS experience required).
• Proven track record of managing complex renewals and achieving retention targets.
• Strong negotiation, communication, and analytical skills.
• Proficiency in CRM tools (e.g., Salesforce) and renewal management platforms.
• Ability to work independently and lead initiatives in a fast-paced environment.

Requirements

• Strategic thinking with attention to detail.
• Customer-centric approach with strong relationship-building skills.
• Ability to influence and collaborate across teams.

Benefits

• Base salary: $80,000.00 USD + Commission.
• This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity.