• Building and maintaining strong relationships with claims offices within an assigned client base, serving as a primary point of contact for service needs. • Partnering with Vertical Account Managers to develop and execute client-specific service plans that support revenue growth and retention. • Analyzing industry trends, competitive threats, and client product usage to develop strategic recommendations for customers. • Reviewing customer product usage data to identify opportunities for additional value, efficiency, and targeted user training. • Conducting on-site and virtual Claims Workflow Observations to understand client processes and recommend appropriate LexisNexis Risk Solutions products. • Delivering on-site and remote service engagements, including webinars and in-person visits, to support client success. • Providing competitive intelligence by identifying alternative solutions clients may be using and sharing insights internally. • Preparing and delivering product training sessions for claims professionals, both virtually and in person, to audiences of varying sizes. • Documenting client interactions and follow-up actions in LexisNexis Risk Solutions’ CRM system to ensure consistent, high-quality service. • Troubleshooting product and service-related concerns and coordinating resolutions with internal business partners. • Proactively promoting new product offerings to existing clients through calls, emails, and social media outreach.